Refund Policy
Apple App Store purchases
For purchases billed by Apple on iPhone, iPad or Mac, request a refund at Apple’s Report a Problem website. Sign in with the Apple Account used for the purchase and follow Apple’s refund instructions. Apple determines eligibility under its policies and applicable law; BotChanger cannot approve or issue an Apple refund directly.
Cancel future renewal separately in your Apple subscriptions. Deleting BotChanger or requesting a refund does not replace cancellation. See Apple’s cancellation instructions and refund guidance. If a purchase is pending or unavailable on that website, contact Apple Support.
Google Play purchases
For purchases billed by Google Play, use Google Play’s refund process or contact us at [email protected] with your order reference. Eligibility depends on Google Play policy and applicable law. Manage future renewal in your Google Play subscriptions.
Free access and trials
A free Welcome Pass has no purchase charge to refund. Subscription trials may renew into paid subscriptions unless canceled under the store’s displayed terms. Cancellation and refund requests are separate actions.
Website voucher purchases only
The following voucher rules apply only to purchases made through the BotChanger voucher website, not Apple or Google Play purchases. It explains when refunds may be granted and how refund/dispute actions affect voucher validity.
1. General Principle
Because vouchers are digital products that can be activated quickly, refund eligibility depends on usage, activation status, and payment risk outcomes.
2. Non-Refundable Cases
- Voucher code already redeemed/activated.
- Voucher code expired due to missed activation deadline.
- Voucher revoked for fraud, abuse, or Terms violations.
- Chargeback/dispute where network or issuer determines customer liability.
3. Potentially Refundable Cases
- Duplicate charge for the same order.
- Payment captured but voucher not delivered due to confirmed internal failure.
- Unauthorized payment confirmed by payment-network investigation.
4. Refund Review Process
- Contact support with your order ID and purchase email.
- We review payment status, voucher delivery and use, and relevant fraud-prevention information.
- Approved refunds are returned via the original payment method when technically possible.
5. Disputes and Chargebacks
If a charge is disputed or refunded, related vouchers may be suspended or revoked during investigation. For bulk orders, batch-level actions may apply to prevent abuse.
6. Processing Time
Once approved, refund settlement timing depends on our payment provider, your card network, and issuing bank.
7. Regional Consumer Rights
Nothing in this policy limits mandatory consumer rights that apply in your jurisdiction. Where local law grants broader rights, those rights will prevail.
8. Contact
Refund requests and questions: [email protected]